Worldwide Shipping from Taiwan

Quick Review

⏱ Ships in
3–5 business days
Up to 2 weeks if out of stock		 🌐 Customs
Paid by buyer
Varies by country
　		  📦 Tracking
Included
Via email on dispatch
　		 ↩ Returns
Case by case
Contact us if issues arise

For full details, see each section below.

Shipping coverage

aeco ships worldwide. All orders are fulfilled from our warehouse in Taiwan and dispatched via trusted international courier services.

  • Available shipping options will be displayed at checkout, based on your destination.
  • The final shipping method is determined by destination and logistics availability at the time of fulfillment.
  • If your destination cannot be served at the time of your order, we will notify you promptly.

Processing & fulfillment time

In stock

3–5 days

Prepared and dispatched within 3–5 business days of order confirmation.

 Out of stock

Up to 2 weeks

Fulfilled as soon as the item is available, depending on availability and order volume at the time of purchase.
Business days: Mon–Fri, excluding Taiwan public holidays. Timelines reflect fulfillment processing only and do not include transit time once dispatched.

Import duties & taxes

  • Not included in the order total
  • Assessed and collected by the destination country's customs authority
  • Amount varies by country, declared value, and applicable tariff classification

If you have specific questions regarding customs requirements for your destination, we encourage you to reach out before placing your order — we are happy to assist.

Order tracking

  • Tracking link sent by email upon dispatch
  • Allow up to 24 hours for the link to activate
  • Check your spam folder if not received

Shipping schedule

  • Dispatched Mon–Fri only
  • No dispatch on Taiwan public holidays
  • Weekend orders processed next business day

Returns & exchanges

As a general policy, international orders are not eligible for return or refund once shipment has been arranged — primarily due to the complexity and cost of international return logistics.

That said, we understand every situation is different. The following outlines how we approach common scenarios:

Order not yet shipped
If your order has not yet been dispatched, please contact us as soon as possible. We will do our best to accommodate modification or cancellation requests on a case-by-case basis.
　
 Defective or incorrect item
Please contact us within 7 days of delivery with photographic evidence. We will review the situation and offer an appropriate solution, which may include a replacement, partial refund, or other support.
Other concerns
If you encounter any issue not covered above, we encourage you to reach out. We aim to resolve matters in the most efficient and fair way possible.
　
　
　

FAQ

My order is taking longer than expected — what should I do?

If your item was in stock at the time of purchase, please allow the full 5-business-day window before following up. For out-of-stock items, fulfillment may take up to 2 weeks depending on availability and order volume. If you have not received a dispatch notification after this period, please contact us at sales@aeco.tw with your order number.

Can I cancel or modify my order?

If your order has not yet been dispatched, please contact us as soon as possible and we will do our best to accommodate your request. Once an order has been shipped, modifications or cancellations are generally not possible due to the nature of international logistics.

I received a defective or wrong item — what should I do?

Please contact us within 7 days of delivery with your order number and clear photographic evidence. We will assess the situation and provide an appropriate resolution, which may include a replacement, partial refund, or other support.

How much will customs duties cost for my country?

Duty amounts vary by destination country, declared value, and tariff classification. aeco cannot estimate or guarantee a specific amount. If you have questions about customs requirements for your destination, we encourage you to contact us before placing your order.

I haven't received a tracking email — what should I check?

Please check your spam or junk mail folder first. Tracking links can also take up to 24 hours to activate after dispatch. If the issue persists beyond 24 hours of your dispatch notification, please contact us with your order number.

Do you ship to my country?

We ship worldwide via trusted international courier services. Available shipping options will be shown at checkout based on your destination. In rare cases, certain destinations may not be serviceable — if this applies to your order, we will notify you promptly.

Contact & support

For shipping inquiries or order support, please reach us at:

sales@aeco.tw  ·  aeco Official Facebook Page

Our team aims to respond within 1–2 business days.

Document v1.2 • This document may be updated from time to time without prior notice.