Authenticity & Warranty Policy

1. A Note on Counterfeit Products

We have become aware of counterfeit aeco products appearing in the market. To protect your interests and ensure product safety, we recommend purchasing aeco products only through our official authorized channels listed below.

2. Warranty Coverage

Warranty service is available only for products purchased through our official authorized channels. For products purchased through unauthorized channels, we are unable to verify the product's origin, authenticity, or storage condition, and therefore cannot provide warranty or after-sales service.

3. Official Authorized Channels

4. How to Request Warranty Service

Purchased via PChome, our official website, or Amazon US / Japan

Please prepare the following information and contact us directly:

1. Purchase channel (PChome / Official website / Amazon US / Amazon Japan)
2. Order number, or approximate date of purchase if the order number is unavailable
3. Description of the issue
4. Photos or a video showing the issue

Please send the above information to sales@aeco.tw. We will review your request and get back to you as soon as possible.

Purchased via an authorized distributor

We recommend contacting the distributor you purchased from first, as they are more familiar with your local situation and purchase record and can typically assist you more quickly. If the distributor is unable to resolve the issue, they will coordinate directly with aeco for further support.